Collection of data comes from the following sources:
Client Comment Cards. Client Comment Cards with questions regarding quality of service with space for additional comments are prominently displayed in each office. Postage-paid envelopes addressed to the state director are kept with the survey cards. When received by the state director, the complaint is immediately investigated with the person filing the complaint (if it is not filed anonymously) and with the center involved.
Client Qualitative Feedback Data. See Client Relations: Client and Stakeholder Feedback Data.
Client Feedback Survey. Information from the annual Client Feedback Survey is also reviewed with each center and each consultant.
Stakeholder Feedback Survey. An annual Stakeholder Feedback Survey is used to obtain comments from selected stakeholders regarding their perception of the quality of services offered by the Hawai`i SBDC Network. (A goal that will not be implemented until 2003.)
See related topic: Overview